Frequently asked questions, answered.
When do I get my stuff?
For pre-event sales, you'll pick up your order on playa during the event. If you ordered Gatewear for previous years, they'll be shipped to you.
For post-event sales, your items will be shipped to you once the bulk order has been placed with the vendors. This is typically a few weeks after the post-event sale has closed.
Can't you just bring my whole order to playa for me to pick up?
Nope: that's not sustainable for us to try to manage. Sorry.
What happens if I don't pick up on playa?
We'll reach out to you post-event (think October at the earliest - we need a month to decompress) to get a shipping quote to you. Once you pay that, we'll ship your items to you. Please try to avoid this. The extra bandwidth it takes for us to cart your stuff back home with us, store it, organize it, and arrange shipping to you is more work than it might seem.
Can I order for other Gate, Perimeter, and Exodus folks?
Sure, just put everyone's names in the notes on the order for us, so we can confirm everyone has shifts scheduled.
Can I order or my partner/tiny human/mom/fuckbuddy?
Nope. No unless they're working for GP&E
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into flexible installment payments.* Your first payment is due when you make your purchase.
How does Shop Pay Installments work?
1. Add items to your cart
2. Check out with Shop Pay
3. Choose the option to pay in installments.
Your first payment is due at checkout. The remaining payments are automatically charged to your card saved on Shop Pay based on the payment plan you chose. Don't worry, you'll get an email reminder before each payment to remind you.
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
*Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.